Workmanship Guarantee

30-Day On-Site Guarantee & Refund Policy

Effective Date: July 4, 2025 · Roky Solutions LLC

1. In-Home Satisfaction Guarantee

At Roky Solutions LLC, we want you to have seamless, reliable Wi-Fi across your entire home. If you are dissatisfied with our installation workmanship, we offer the following guarantee:

  • Resolution First: If coverage is inadequate or dead spots remain after our visit, we provide a complimentary follow-up technician visit within 30 days to reposition extenders or adjust antenna alignment.
  • Full Refund: If our technician is physically unable to establish a working connection or install the hardware as agreed during the home visit, you receive a 100% refund of the service fee.
  • Advance Cancellation: Full 100% refund for any appointment cancelled at least 48 hours prior to the scheduled technician arrival window.

2. Non-Refundable Scenarios

Refunds are not granted in situations involving:

  • External ISP outages (e.g. area cable line cut, fiber modem failure caused by provider).
  • Customer refusal to grant technician physical access during the confirmed arrival window.
  • Hardware defects in customer-owned third-party equipment (customers must exchange defective hardware with the original retailer).
  • Same-day cancellations made less than 24 hours prior to technician dispatch.

3. How to Request Service Follow-Up or Refund

To initiate a warranty re-visit or refund review:

  • Email contact@rokysolutions.site or call +1 (877) 317-9117 (877-317-9117) within 30 days of your appointment.
  • Provide your appointment invoice number, address, and a brief description of the coverage issue.
  • Our client care manager will review and confirm either a priority follow-up technician visit or process your refund to the original payment card within 5 to 7 business days.